Privacy Policy

Our commitment

During The Dash is designed to help people preserve messages for future moments. We treat the personal stories entrusted to us with care and aim to be clear about how information is handled.

1. Information we collect

We collect information you choose to provide, including your name, contact details, profile photo, account credentials, and communications with support.

When you create a message, we process the text, audio, video, images, title, recipient details, delivery instructions, and scheduled date or event that you provide. We may also collect device information, app activity, diagnostics, and security logs needed to operate and protect the service.

2. How we use information

We use information to create and manage your account, store and deliver messages as you direct, send service notifications, provide support, prevent misuse, maintain security, improve reliability, and comply with legal obligations.

Your message content is used to provide the service you request. It is not used to build advertising profiles.

3. How information is shared

We share information with the recipients you choose and with service providers that help us host, secure, maintain, and communicate about the service. These providers may process information only for the services they perform for us.

We may disclose information when required by law, to protect rights and safety, or as part of a business transaction such as a merger or acquisition. We do not sell your message content.

4. Message delivery and recipients

Messages are made available according to the instructions you set. A recipient may be able to save, copy, or share a message after receiving it. Please only include information you have the right to share, and confirm recipient details carefully.

5. Retention and deletion

We retain information for as long as needed to provide the service, honor scheduled delivery, maintain security, meet legal requirements, and resolve disputes. You may request account deletion from the app or by contacting us. Some records may be retained where legally required or reasonably necessary for security and fraud prevention.

6. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

You may review or update your profile in the app and request access, correction, deletion, or a copy of your information by contacting us. Depending on where you live, additional privacy rights may apply. We may need to verify your identity before completing a request.

8. Children’s privacy

During The Dash is not directed to children under 13, or the minimum age required by local law. We do not knowingly collect personal information from children without appropriate authorization. Contact us if you believe a child has provided information improperly.

9. International processing

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for international transfers of personal information.

10. Changes to this policy

We may update this policy as the service or legal requirements change. We will post the revised policy with a new effective date and provide additional notice when required.

11. Contact us

Questions or privacy requests can be sent to privacy@duringthedash.app.